Shipping Policy

Packaging: 
We don't promote the Shhh... brand when it comes to shipping. We value your privacy.. Packaging of your awaited items will be in plain and unmarked satchels, envelopes or cartons. The only thing on the outside will be the delivery label, which does not reveal the nature of the precious contents inside.

Confirmation of order:
Upon completion of your order you'll receive a confirmation e-mail to the address you nominated during checkout. Depending on the product, you may also get another one once the goods are despatched. For large items or items with extended shipping time, we may also provide you with a tracking number so you can follow your order's progress. 

If there is a problem completing the purchase at checkout:
If at the checkout you get a message that your order cannot be completed or that your delivery area (within Australia) is not approved, please contact us at sales@shhhonline.com.au. From time to time glitches can occur and it is normally very easy & fast for us to correct the issue so you can complete your order. 

Where we deliver:
We offer free delivery anywhere in Australia, unless specifically noted otherwise on specific products.

International delivery is available - but you will not be able to complete your order via our regular checkout. You will need to contact us first at sales@shhhonline.com.au, quoting the product you like & your delivery details. We will then source a competitive shipping price & let you know the total value of the order. If you accept, we will then create an order and send you a link for payment. All payments are taken in Australian Dollars.

Delivery fees:
We generally offer you FREE delivery on all our products, regardless of your order value!  However, there are exceptions for especially large or heavy products, and some special products that come from our international suppliers, which we cannot send to certain areas or states for free due to the higher cost we incur or restricted shipping routes. Wherever a product WILL attract a shipping fee, we will mention this in the product description page of the specific product. 

Please note that while free shipping applies to almost all of our products, this is a one time only offer. Costs DO apply if an item/order needs to be re-shipped to you or is returned to us due to incorrect delivery information provided by the customer, or failure by the customer to be present at the nominated address - if that is what is required by the courier or postal service - when the package/s arrive. Any re-shipping will attract a fee.

Delivery times: 
We search for the best products in Australia, and also internationally, so delivery times of different products can vary. We always try to quote you the most accurate delivery lead time at the time you order, which is normally in the range of between 3 - 7 working days, to anywhere in Australia for locally sourced products. For items that are sourced outside of Australia, (only because we cannot source it locally, or so the price you pay will be considerably cheaper) the lead time is normally between 14 to 21 days. But this will normally be noted in the product's description.

Special items which are made to order - such as our Shhh... brand BDSM apparatus like steel slave cages, or Women's boots from our BDSM wear category can take approximately 30-35 days. Again, this will always be noted.

Your order will be processed within the first 24 hours after being received. But of course there can be delays from time to time, which are out of our control. However we are in constant contact with our shipping partners to ensure that the delivery times we quote are what you can count on. But if, on the off chance your order has not arrived within 3-4 days of the expected delivery dates mentioned above, please contact us and we'll do our very best to help.

Please note that if your order comprises goods from different manufacturers or wholesalers, it is quite possible that you might receive more than 1 delivery to fulfil your order, due to the different locations & shipping times. Using logistics systems to put different products together and send them in 1 delivery is very expensive, so your products would cost you a lot more. So we don't do that.   

Orders delivered to a physical address where no-one is present to receive them might mean that your order is taken to the nearest postal depot & held there for collection by you, or a 2nd delivery attempt will be made. In such case a note will be left in your letterbox with the details of where & when you can collect it, or when the driver will try again. Large products over 20kg may mean that you must collect from a postal depot, due to restrictions on drivers lifting heavy packages alone. 

Delivery address:
Physical addresses and P.O box addresses are permitted. Note that for large items sent to a P.O Box you will need to collect the goods yourself from the post office or courier depot during their business hours. We take no responsibility for delays, extra costs or loss of items due to an incorrect delivery address being entered by you, and in such case we will charge a fee for return of the order &/or re-shipping, so please just take a second to double check the details you've provided before completing your order.

Customs & Duties:
Generally there are no customs or duties to pay on orders made with Shhh... The price you see is the maximum price you'll pay. However, we may offer you some specialist items that we will source as a '1-off' order from independent manufacturers in Europe, which may be subject to customs or import duty. But in that case, the information about this will be provided in the product's description, or directly to you by us during the order process. 

Returns / Refunds:
Please refer to our Refund Policy.